FAQ

About us

Where are your products made?

We searched the globe near and far in search of the best cotton, and ended up finding what we were looking for in Orissa, India. Our sateen and towel products are made with sustainable practices in India by people who earn respect and fair wages for their work, which means your business supports economic opportunity to a special group of cotton growers who have historically been underserved by big business. Our flannel products are made sustainably in Portugal by expert artisans who have mastered the tradition of flannel manufacturing and design, and the cotton used to create flannel originates from Turkey. Learn more about where our products are made by reading our blog entry!

What are the benefits of organic cotton?

We’re glad you asked! Switching to organic cotton has a number of benefits for you, your family and your global neighbors. The environmental effects are astounding: farmers are able to grow cotton without the use of harmful chemicals and pesticides, preventing seepage and contamination into the groundwater that is so essential to the health and safety of local communities. This also means that you and your family can have a truly peaceful sleep, knowing that our products are pure, grown naturally and provide opportunity for so many people. Three cheers for a feel-good sleep, inside and out!

Is your packaging eco-friendly? 

When you invest in our thoughtfully-made products, you receive the whole package! Like our textile products, our packaging is eco-friendly and sustainably-produced. Our white gift boxes are made without the use of laminations that prevent conventional boxes from being recycled. With a 100% recycled board, aqueous varnish and water-based adhesives, recycled contents make up more than 80% of each box. In addition to using recycled materials, we produce our boxes in a socially and environmentally focused factory, which is SA8000 certified, an accreditation for social accountability in the workplace.

Our Products

 

Where are your products made?

We searched the globe near and far in search of the best cotton, and ended up finding what we were looking for in south India. Our sateen and towel products are made with sustainable practices in India by people who earn respect and fair wages for their work, which means your business supports economic opportunity to a special group of cotton growers who have historically been underserved by big business. 

What are the benefits of organic cotton?

Organic cotton has a number of benefits. The environmental effects are astounding: farmers are able to grow cotton without the use of harmful chemicals and pesticides, preventing seepage and contamination into the groundwater that is so essential to the health and safety of local communities. This also means that you and your family can have a truly peaceful sleep, knowing that our products are pure, grown naturally and provide opportunity for so many people.

Is your packaging eco-friendly? 

When you invest in our thoughtfully-made products, you receive the whole package! Like our textile products, our packaging is eco-friendly and sustainably-produced. Our bedding and throws are packed in fabric packaging 

How deep are your fitted sheets? 

All our fitted sheets have a 17-inch deep pocket. They also come with a full elastic banding that’s sewn around the edge for a little extra flexibility, ensuring a generous fit over even the deepest mattresses. Our fitted sheets also have a long side short side tag.

Do Delara sheets wrinkle?

100% organic sheets may wrinkle more easily than conventional “wrinkle resistant” bed sheets that have been soaked with harsh chemicals or waxes. 

What products are included in a sheet set?

Our sheet sets include a fitted sheet, flat sheet, and pillowcases. Twin and Twin XL sheet sets include 1 Standard Pillowcase. Full, Queen and King w/ Std. Cases sheet sets include 2 Standard Pillowcases. King and California King sheet sets include 2 King Pillowcases.

Orders

Can I use a discount code when purchasing a gift card?

No, discounts are only valid on physical merchandise sold. Since gift cards are monetary sums, we do not offer discounts on cash values.

How do I edit my cart?

To edit your cart on desktop, please follow the steps below.

1. Mouse over your Shopping Bag in the top right-hand corner of your screen, and click "View My Bag."
2. Once in your bag, you can remove an item altogether or decrease/increase the quantity of the item.
3. If you wish to add additional items to your cart, click "Home" in the left-hand corner of the screen.
4. If you are ready to pay and do not need to add any additional items to your cart, select "Checkout."

To edit your cart on mobile or tablet, please follow the steps below. 

1. Click on the shopping bag at the top right-hand corner of the screen
2. Scroll to the bottom of the screen, and select “Return to bag”
3. Once in your bag, you can either remove an item altogether or decrease/increase the quantity of the item.
4. If you would like to add additional items to your cart click “Home” at the top of your screen.
5. If you are ready to pay and do not need to add any additional items to the cart, click "Checkout." 

How can I cancel an order?

To cancel your order, please contact Customer Experience at within 5 minutes of checking out. Because we pack and ship your orders quickly to make sure you can enjoy them as soon as possible, cancellations are not guaranteed and can only be made during business hours M–F, 9AM–5PM EST. If we are unable to cancel your order in the allotted time, please go to www.delarahome.com/returns once you receive your package to start the easy return process. 

Can I add a gift note to my order?

Of course! Gift notes can be added at checkout by selecting "Add a Gift Message" under Gift Options. Please note, all of our packages come with an invoice indicating the product ordered without price.

If you have forgotten to add a gift note, We will be happy to help you! Because we pack and ship your orders as quickly as possible to ensure the fastest delivery to your home, we cannot guarantee that a gift note can be added after purchase.

Payment

How do I apply a coupon to an order?

Coupon codes can be applied at checkout on the right-hand side of the screen. Only one coupon code is allowed per order. If you forget to add your coupon code at checkout, don’t worry. Our Customer Experience team is more than happy to help.

If I entered the wrong billing address, what should I do?

Please contact our Customer Experience Team and we will correct this for you as soon as possible!

Why is my credit card charged upon order placement? 

Your security is our priority! As a policy, Delara does not store any credit card information and, therefore, we must charge credit cards at the time of ordering. Of course, orders can be cancelled before shipment for a full refund.

Will I be charged sales tax? 

For customers in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin and Wyoming, state sales tax will apply. Sales tax will be calculated and reflected in your Order Summary at checkout, after the shipping address has been entered.

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.

Seller’s program account number is SSU-R010246527.

Returns

What is your return policy? 

We make exceptional products and fully stand behind their quality. You can return your item within 30 days of delivery and receive a full refund in the original payment form. If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.

When will I receive my refund?

Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering UPS return labels exclusively for all returns. Delara does not accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause.

How do I exchange?

Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing.

How do I return a gift?

We hope you love your gift though we know sometimes you need to make a change! If you need to return an item received as a gift, have your gift receipt ready, which includes the order number, the delivery address zip code, your name and your email. You will need these to begin the gift return process. To start your return process as a gift recipient, please click here. For gift recipients, please be aware you will receive store credit in the form of a digital gift card once your return has been processed. 

Do you charge for return shipping?

Absolutely not! We make things easy for you by offering free returns within the U.S. Please review our Returns Policy for further details.

How do I return an item I purchased?

To return any item(s) from your order, please follow these easy steps below:

Enter your email address and order number, and click "Start Return."
Follow the onscreen instructions and select the order that contains the item(s) you wish to return.
Scroll through the list of products and click the checkbox at the far right to return an item(s). Please ensure that all items you wish to return are checked!
Click “Complete My Return”.
Download and print the UPS shipping label.
Repack your items and packing list in original packaging as best as possible.
Drop off at the nearest UPS drop box.

Is there a restocking fee for returns?

No, we do not charge a restocking fee for any returns received within 30 days. 

Who do I contact if I have questions about a return?

For answers to any questions, please call the Delara Customer Experience team at or email between 9AM and 5PM, Monday through Friday. We’ll be happy to help and will reach out within 2 business days of receiving your request.

Laundry Care Guide

Keep your favorites looking beautiful & feeling incredible.
Explore our Laundry Care Guide

Color Descriptions

What is the difference between Natural and Ivory colors? 

Our Natural color option is untouched and undyed cotton that will show the beautiful “freckles,” or remnants of cotton seeds. Our Ivory color, on the other hand, is dyed a solid, creamy, off-white color. You can learn more about Natural vs. Ivory in our blog entry!

International Shipping

So you want us to ship outside the USA, eh?

We’re so excited to share Delara with our continental neighbors! Unfortunately at this time, we will only ship internationally to Canada—stay tuned for other countries as we continue to expand our reach.

Shipping, Duties and Taxes

There will be a flat-rate shipping fee of $50 at the time of purchase, and all items are not eligible for returns. Your package will ship via UPS Worldwide with two-day shipping, pending customs clearance. Upon delivery, you will be charged an additional amount for duty per product and tax by province. The initial amount listed at checkout will not include the additional taxes and fees.

For more information on duty and tax requirements, contact your local customs office or tax agency.