FAQ
ABOUT US
Where are your products made?
Our products are made in India with the finest cotton, discovered after a global search. We use sustainable practices and skilled workers who receive fair wages and respect. By choosing our products, you support a unique group of cotton producers and help create new opportunities for growth. Our final products are crafted sustainably in India by expert artisans. For more details, check our blog entry.
What are the benefits of organic cotton?
The benefits of organic cotton are remarkable! By making the switch, you, your family, and communities around the world can enjoy several advantages.
Environmental Impact:
Organic cotton is grown without harmful chemicals and pesticides. This prevents contamination of groundwater, ensuring the well-being of local communities and the environment.
Pure and Safe: With organic cotton, you can rest easy knowing that our products are free from harmful substances. Your sleep will be truly peaceful and worry-free.
Sustainable Opportunities: Choosing organic cotton supports farmers and communities by providing economic opportunities. Everyone benefits, thus it's a win-win situation.
So, here's to a feel-good sleep, both inside and out, with the positive impact of organic cotton!
Is your packaging eco-friendly?
Yes, our packaging is eco-friendly! We use recycled and recyclable materials to minimize our environmental impact. By choosing our products, you're making an environmentally conscious decision and supporting our mission to protect the planet for future generations. Join us in making a positive impact with every purchase.
How deep are your fitted sheets?
Sleep in ultimate comfort with our fitted sheets! They have 17-inch deep pocket and a full elastic band is sewn around the edge, so they fit perfectly on even the deepest mattresses. Making your bed is easy too thanks to the long side short side tag that helps you put them on the right way. Enjoy luxurious and secure sleep with our carefully designed fitted sheets.
Do Delara sheets wrinkle?
Sleep in pure comfort with our 100% organic sheets, free from harsh chemicals or waxes. They may wrinkle more easily than chemical-treated sheets, but rest assured, you're making a healthier and eco-friendly choice. Embrace the beauty of natural textiles for a refreshing sleep experience!
What products are included in a sheet set?
Our sheet sets come with everything you need for a cozy bed! Each set features flat sheets, fitted sheets, and pillowcases. For Twin and Twin XL sizes, you'll get 1 Standard Pillowcase. Full & Queen sizes include 2 Standard Pillowcases, while King and California King Sets come with 2 King Pillowcases. Enjoy a complete and comfortable bedding experience with our versatile sheet sets!
Are your prices in US dollars?
Our website displays all pricing in US dollars, and our payment systems process orders in USD. Your bank or payment card will handle currency conversion at the prevailing exchange rate. Kindly note that we are not responsible for any currency rate fluctuations.
What advantages come with signing up?
- Customer Reviews: Share your valuable feedback on Delara's products. Rate them from one to five stars and write reviews to help others make informed choices.
- Address Book: Save time by adding your friends and family's addresses to the address book. No more typing them in repeatedly.
- Purchase History: Easily track your previous orders. Check order status, dates, and order numbers for a seamless shopping experience.
Orders
Can I use a discount code when purchasing a gift card?
Our discounts are applicable only to physical merchandise purchases. As gift cards hold monetary value, they are not eligible for discounted prices. Rest assured, our discounts are designed to bring you savings on our wonderful products, ensuring you get the best value for your purchases.
How do I edit my cart?
To edit your cart on desktop, follow these simple steps:
- Hover over your Shopping Bag in the top right-hand corner and click "View My Bag."
- In your bag, you can remove items or adjust their quantity.
- To add more items, click "Home" in the left-hand corner.
- When you're ready to pay and don't need to add anything else, choose "Checkout."
To edit your cart on mobile or tablet, just follow these easy steps:
- Click on the shopping bag at the top right-hand corner of the screen.
- Scroll down and select "Return to bag."
- In your bag, you can remove items or adjust their quantity.
- To add more items, simply click "Home" at the top of your screen.
- When you're ready to pay and don't need to add anything else, just click "Checkout."
It's that simple! On the go, experience a hassle-free shopping experience.
How can I cancel an order?
To cancel your order, contact Customer Experience within 5 minutes of checkout during business hours (M-F, 9AM-5PM EST). As we strive for fast packing and shipping, cancellations are not guaranteed. If unable to cancel in time, visit www.delarahome.com/returns after receiving your package for an easy return process.
Can I add a gift note to my order?
Absolutely! To add a gift note, simply choose "Add a Gift Message" under Gift Options during checkout. Please be aware that all packages include an invoice with the product details but no price information.
If you forget to add a gift note during checkout, don't worry! We're here to assist you. However, since we prioritize fast packing and shipping for speedy delivery, we can't guarantee that a gift note can be added after purchase.
How far along is my order?
Using your Tracking ID, you can keep track of your product as it travels.
What do I do if I didn't receive a shipment?
If you're missing items or shipments, contact us within 30 days of ship date.
What if I need to change my shipping address?
Contact Costumer Experience within 24 hours of placing your order during normal business hours Monday – Friday, 09:00am – 05:00pm.
Payment
How do I apply a coupon to an order?
Coupon codes are easy to apply at checkout on the right-hand side of the screen. Remember, only one code per order.
If you forget to add it, no worries! We feel honored to assist, says our customer experience staff. Just reach out, and we'll ensure you get the savings you deserve.
If I entered the wrong billing address, what should I do?
Not a problem at all! Just get in touch with our Customer Experience Team, and we'll promptly correct this for you!
Why is my credit card charged upon order placement?
Your security is of utmost importance to us! To ensure your protection, Delara does not store any credit card information. As a result, we charge credit cards at the time of ordering. Rest assured, you can cancel orders before shipment and receive a full refund hassle-free. Your peace of mind is our top priority!
Will I be charged sales tax?
Estimated taxes on online order confirmation. Actual charges based on state and local sales taxes when shipped. Terms subject to change due to evolving tax laws. Delara aims to comply and updates policies accordingly.
States & U.S. Territory Where Delara Collects Sales Taxes
For customers in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin and Wyoming, state sales tax will apply. Sales tax will be calculated and reflected in your Order Summary at checkout, after the shipping address has been entered.
Returns
What is your return policy?
We back the quality of our exceptional products. Return within 30 days for a full refund in the original payment method. Gift card refunds will be prioritized, and any remaining credit goes to the secondary payment method. Your satisfaction matters most!
When will I receive my refund?
Once your return is delivered to our warehouse, please allow 5-10 business days for processing and refunding. Currently, we exclusively offer UPS return labels for all returns. Please note that Delara does not accept returns on gift cards or international purchases. We apologize for any inconvenience caused. Your understanding is appreciated!
How do I exchange?
Unfortunately, we do not currently process exchanges. However, you can easily return the item and then repurchase the item you desire. We strive to make this process as convenient as possible for you!
How do I return a gift?
We hope your gift brings joy, but if you need to make a change, returns are simple. To begin the process, please provide the gift receipt with the order number, delivery address zip code, your name, and email to contact@delarahome.com. Our dedicated customer support team will promptly assist you within 24 hours. Your satisfaction is our priority!
Is there a restocking fee for returns?
No worries! We don't charge any restocking fee for returns within 30 days. Your satisfaction is our priority, and we want to make the return process as smooth as possible for you!
Who do I contact if I have questions about a return?
If you have questions about a return, please don't hesitate to reach out to our Delara Customer Experience team at contact@delarahome.com. Our dedicated team is available to assist you from 9 AM to 5 PM, Monday through Friday. Rest assured, we are delighted to help, and you can expect a response within 2 business days of submitting your inquiry. Feel free to get in touch with us; we are here for you!
Laundry Care Guide
To keep your products looking their best, please remember to read the wash care label attached to each product before washing. Happy laundering and thank you for taking care of your favorites!
International Shipping
So you want us to ship outside the USA, eh?
Delara is coming to Canada!
Stay tuned for more countries as we expand. Exciting times ahead!
Shipping, Duties and Taxes
Checkout: $50 flat-rate shipping fee. All items are non-returnable.
Shipping: UPS Worldwide, two-day delivery, subject to customs clearance.
Upon delivery: Additional duty fees & provincial taxes apply, not included in the checkout amount.
For duty & tax details, contact the local customs office or tax agency. We're here to assist!