Return & Refund Policy

At Delara, we’re committed to high-quality products and a smooth shopping experience. If something isn’t right, we’re here to help

How to Start a Return or Exchange

Window: Within 30 days of delivery
How: Email contact@delarahome.com with your order number and reason
Label: For eligible U.S. returns, we’ll issue a prepaid label
Processing fee: $9.75 per return box (deducted from your refund)
Buyer’s remorse: For preference-based returns (e.g., size, color, changed mind, ordered by mistake), customer pays return shipping. The $9.75/box fee still applies.
Condition: Items must be new, unused, unwashed, with all tags and original packaging intact

Note: Original shipping charges (if any) are non-refundable.

Return Eligibility & Exceptions

Buyer’s Remorse: Customer covers return shipping + $9.75/box processing fee.
Damaged/Incorrect Items: Email photos and your order number to contact@delarahome.com within 48 hours of delivery. If a parcel appears damaged at delivery, decline/annotate with the carrier and notify us immediately. Approved issues receive a replacement or a prepaid return with no fees.
Final Sale: Marked Final Sale items are not returnable or refundable. Please review orders carefully; request cancellations or corrections within 24 hours of purchase.
Customized/Made-to-Order: Non-returnable and non-exchangeable.
Oversized Items: (e.g., mattress pads, rugs over 48", large doormats) accepted within 30 days and subject to a 15% restocking fee in addition to applicable return shipping and $9.75/box processing.
GOTS-Certified Products: Must be absolutely new and unused with all original packaging/tags. To comply with organic certification, we may request photos before approval; returns undergo stricter inspection.
Hygiene & Use Standards: Items showing wear, washing, odors, stains, hair, or missing components/packaging may be declined.

Refunds & Store Credit

Once your return is received and passes inspection:

We issue a refund to the original payment method (minus applicable fees: $9.75/box, return shipping if buyer’s remorse, restocking if oversized).
Or we can provide store credit upon request.
Timing: Please allow 10–14 business days for processing after receipt, plus 3–5 business days for your bank to post the refund.

International Orders

Customer is responsible for return shipping and any duties, taxes, or import fees. These charges are non-refundable.

Important Notes

Returns must be initiated within 30 days of delivery; late returns may be declined.
We reserve the right to refuse returns from accounts with excessive or suspicious behavior.
All returns must meet our quality and resale standards.
Bundles/Promotions: Partial returns may be prorated or disqualify the promotion; any free gifts must be returned unused or their value may be deducted.
Gift Returns: We can issue store credit to the original purchaser or to the recipient (with proof of purchase).
Price Adjustments: Not offered at this time.

Shipping Timelines (for reference)

Order dispatch: within 3 business days
Domestic delivery: typically 5–6 business days
International delivery: typically 8–10 business days (customs duties/taxes as per destination rules)

Lost or Stolen Packages

If tracking shows delivered but you didn’t receive it, check with household members, neighbors, or your building/concierge and contact the carrier to file a claim. Share the claim/incident number with us at contact@delarahome.com and we’ll do our best to assist.