Return Policy

How To Return An Item

Products can be returned or exchanged within 30 daysWe want to make this process as easy for you as possible. If you decide to return your product, we will provide a pre-paid shipping label, and a processing fee of $9.78 will be deducted from your refund. Your refund will be returned to the original payment method or issued store credit once the return package is inspected. Any attempt to violate the terms of promotion, steal, or commit fraud in any form may result in an order being ineligible for return or refund.

Customers outside the U.S. are responsible for return shipping costs for returns/exchanges.

You can return by mail

Returns by Mail

  •  Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated.  It may take 3 to 5 business days (or longer, depending on the payment method used) for the refund to appear on the original form of payment.
  • If you return your items after 30 days from the delivery receipt, we reserve the right to refuse your return.

  Oversized Returns

  • We accept returns of oversized items (mattress pads, doormats over 48 inches, and select rugs) within 60 days of delivery, subject to a restocking fee of 15% of the item total.
  • Please email to arrange a return.

 Final Sale Products

  • No returns will be accepted outside of our 24-hour order cancellation window.

Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Delara reserves the right to limit service if customers exhibit excessive return activity.

 To Begin A Return, Visit Our Return Center