Return & Refund Policy

At Delara, we are dedicated to providing high-quality products and a smooth shopping experience. While we hope you love everything you order, we understand that sometimes things don’t work out and we are here to help.

How to Return or Exchange an Item

You may return or exchange eligible products within 30 days of delivery. To initiate a return:

Email us at contact@delarahome.com with your order number and reason for return.
For eligible U.S. returns, we will provide a pre-paid shipping label.
A $9.75 per box processing fee will be deducted from your refund.
In case of buyer’s remorse (e.g., item didn’t fit, color wasn’t as expected, changed mind, or ordered by mistake), return shipping costs will be the customer’s responsibility.
Items must be returned in New, Unused condition, with all tags attached and in their original packaging.

Return Eligibility & Exceptions

Buyer’s Remorse: For returns due to personal preference (e.g., wrong size ordered, changed mind, found elsewhere), customers are responsible for return shipping costs. A $9.75 per box processing fee still applies.

Damaged or Incorrect Items: If your order arrives damaged or incorrect, please share a photo and your order number to contact@delarahome.com within 48 hours of delivery. If the parcel appears damaged at delivery, please refuse the package and notify us immediately.

Final Sale Items: Items marked Final Sale cannot be returned or refunded. We request customers review their order carefully and reach out within 24 hours for any cancellations or corrections.

Customized Products: All custom or made-to-order items are non-returnable and non-exchangeable.

Oversized Items: We accept returns of Oversized products (e.g., mattress pads, rugs over 48 inches, large doormats) within 30 days, subject to a 15% restocking fee.

GOTS-Certified Products: Returns must be in absolutely new, unused condition, with all tags and original packaging intact. To comply with organic certification requirements Photos may be requested prior to approval. Returns of GOTS-certified products undergo a strict inspection process and must be reported within one week.

Refund Options

Once your return is received and passes inspection:

A refund (minus applicable fees, including $9.75 per return box and shipping fees, if applicable) will be issued to your original payment method, or
A store credit can be provided upon request.

Please allow 10–14 business days for return processing and an additional 3–5 business days for your bank to reflect the refund.

Important Notes

Returns must be initiated within 30 days of delivery. Late returns may not be accepted.
Delara reserves the right to refuse returns from accounts with excessive or suspicious return activity.
All returned items undergo inspection and must meet our quality and resale standards.
For international returns, customers are responsible for shipping costs and any applicable duties, taxes, or import fees, which are non-refundable.

Shipping Timeline

Orders are dispatched within 3 business days.
Domestic delivery 5–6 working days.
International delivery 8–10 working days (Customs duties/taxes apply as per the destination country’s rules).

Lost or Stolen Packages

Delara is not responsible for packages marked as delivered but not received. If your package is lost in transit:

Contact your courier to file a claim.
Provide us with the incident or claim number, and we will assist further.

We appreciate your cooperation in supporting a fair and sustainable return process. For any questions or return requests, please reach out at contact@delarahome.com.

Lost, Undelivered & Chargeback Policy

If your order is marked as delivered but customer has not received it, or appears lost or delayed:

Please contact us first at contact@delarahome.com so we can investigate with the carrier.
Customers are required to allow us to resolve the issue before initiating a chargeback or payment dispute.

Important Notes:

We are not notified of loss or non-delivery unless the customer contacts us directly.
Filing a chargeback before contacting us may result in the claim being denied.
Refunds or replacements will only be considered after the carrier investigation is completed.
If a chargeback is filed before contacting us, the order will be treated as fulfilled based on carrier confirmation

We encourage you to reach out so we can assist promptly and fairly.